The Fine Print
TO GUARANTEE YOUR BEDROOM RESERVATION:
Credit card details will be taken at the time of reservation and a fee equal to the first night’s accommodation charge will be required to secure your booking.
All outstanding charges are to be settled on departure.
On arrival, guests will be requested to present the credit card they intend using to settle their account. The credit card will be pre-authorised in the amount of the total anticipated cost for accommodation during the stay.
IN THE EVENT OF A BEDROOM CANCELLATION:
Cancellation Within 72 Hours
If your reservation is cancelled or amended within 72 hours of the date you planned to visit, the cancellation fees applied will be at 50% of the total of your stay or the number of nights cancelled.
Cancellation Outside of 72 Hours
If you cancel your room reservation more than 72 hours prior to your arrival day the deposit is fully refundable, and no cancellation fees are applied.
For parties of over 6 guests at the Garden House or The House, a deposit of £10 is required to confirm your table reservation. Payment will be taken at point of reservation.
Parties of over 6 guests at the Garden House or The House will be charged £20 for Lunch and £40 for Dinner, upon cancellation of their booking within 24 hours of it taking place.
Children are welcome to dine at any time at The Garden House.
In The Dining Room, children are welcome to dine at any time during breakfast, lunch, and afternoon tea. During supper, children may dine up until 1900 hours.
The Parrot Bar at The House welcomes children until 1800 hours.
Please let the team know about any high chair or menu requirements, in advance if you can.
Every care is taken to avoid any cross contamination from allergens during preparation of food.
We do however work in kitchens that processes allergenic ingredients and we do not have a specific allergen free zone or dedicated fryers. We are not a nut free establishment and nuts from part of our menus and are offered freely through the restaurant and bars.
If you have any specific allergies or concerns, please let us know in advance or during your visit.
CANCELLATION OF ACTIVITIES
Sharkey & George
Any bookings not cancelled with at least 48hrs notice will incur a 50% cancellation charge per child
Any bookings not cancelled with at least 48hrs notice, will incur a 100% cancellation charge
Any bookings not cancelled with at least 48hrs notice, will incur a 100% cancellation charge.
Dogs are warmly welcome at Beaverbrook, and may be accommodated with their owners,
in especially appointed bedrooms. They must be kept on a lead when walking around the Estate and we ask you to pick-up your dog’s poo.
If you do bring a four-legged friend to the Estate, they may accompany you to dining at
The Garden House only, where the table will be allocated to a special area of the restaurant.
Dogs are not permitted in any other restaurant, bar, or spa facility, and they remain your responsibility whilst on the Estate. Please make sure that they are well behaved!
Smoking is not permitted in any of our buildings.
If you choose to smoke in your bedroom, we reserve the right to charge a cleaning surcharge upon or after your departure and additional charges will be incurred.
We kindly request that you refrain from using mobile phones while in the restaurants.
Beaverbrook accepts no liability for any damage to or any loss of guests’ personal property.
Driving on the Estate
With everyone’s safety in mind, please make sure that you observe our 20mph speed limit which is reduced to 10mph where there are speed bumps at crossing points, junctions etc. when driving through our grounds.
In the public areas of Beaverbrook and some staff areas CCTV is in operation and video recordings may be made. This activity is carried out for security and safety reasons for the better management of Beaverbrook and security for all its Clients and Team.
Photography and Filming
All photography or filming MUST be pre-authorised by a member of the Beaverbrook Executive team. No photography or filming MUST take place in any area of Beaverbrook under any circumstances without the assigned Hotel representative. Members of Beaverbrook staff and Beaverbrook uniforms or part thereof will not be used in the photography or filming and no Team role will be impersonated for the purposes of the photography or filming. Use of the Beaverbrook brand name, commercial photography, Beaverbrook images and logo including trademarks or trade names requires the prior written consent of Beaverbrook. We will take appropriate legal action to restrain any misuse or unauthorised usage of Beaverbrook collateral listed above.